Despite his dissatisfaction with the casino’s policies, we considered the complaint resolved as the player had confirmed receiving the funds. The player from Greece had requested a withdrawal prior to submitting this complaint. The Complaints Team had advised the player that withdrawals might take some time to process and suggested waiting for at least 14 days before submitting a complaint. Unfortunately, due to the player’s lack of response to the team’s inquiries, the complaint could not be investigated further and państwa subsequently rejected. The player from Greece reported that the casino had unlawfully confiscated her winnings despite not using nadprogram money. She stated that her withdrawal request państwa canceled after she had been repeatedly asked owo provide personal data and photos.
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However, the player did not respond jest to our messages, leading us jest to reject the complaint. The player from Sweden had attempted to deposit trzydziestu euros into her online casino account, but the funds never appeared. Despite having reached out jest to customer service and provided bank statements, the issue remained unresolved after three weeks. We had advised the player to contact her payment provider for an investigation, as the casino could not resolve this issue. However, the player did not respond to our messages and questions, leading us owo conclude the complaint process without resolution.
- Despite her providing documentation and credit card verification, the issue persisted.
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- We rejected the complaint because the player didn’t respond to our messages and questions.
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However, the player did not respond to our messages and questions. Consequently, the complaint was rejected due to lack of information. The player from Greece faced repeated issues with withdrawing money from the casino due jest to constant requests for verification documents.
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